How to Set and Exceed Client Expectations
Session one: 19 September 2017
Session two: 21 September 2017 Time: 6.30 - 8.30pm Venue: Build Studios, Waterloo Price: £125 + VAT, concessions £100 + VAT Lecturer: Rowley Mossop, Innovia Partners Successful architectural practices develop and manage client relationships proactively. Failure to properly set and deliver on client expectations can result in unhappy clients, a damaged reputation to the individual and practice, and lower project profitability. Exceeding expectations can set your practice apart from others and increase the likelihood clients will choose you for their next project or refer your practice to their colleagues. Delivering consistency requires planning, processes, and great talent with strong project management and people skills. In this highly interactive, two session workshop, we will look at actionable ways to:
This talk is kindly hosted by Build Studios. |