How to Set and Exceed Client Expectations
Session one: 19 September 2017
Session two: 21 September 2017
Time: 6.30 - 8.30pm
Venue: Build Studios, Waterloo
Price: £125 + VAT, concessions £100 + VAT
Lecturer: Rowley Mossop, Innovia Partners

Successful architectural practices develop and manage client relationships proactively. Failure to properly set and deliver on client expectations can result in unhappy clients, a damaged reputation to the individual and practice, and lower project profitability. Exceeding expectations can set your practice apart from others and increase the likelihood clients will choose you for their next project or refer your practice to their colleagues. Delivering consistency requires planning, processes, and great talent with strong project management and people skills. 

In this highly interactive, two session workshop, we will look at actionable ways to:
  • Identify client needs and ambitions
  • Ensure your practice’s ability to satisfy them
  • Communicate your understanding of clients’ needs
  • Develop systems and processes to consistently set and exceed clients’ expectations

This talk is kindly hosted by Build Studios.

Museum of Architecture
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The Museum of Architecture (MoA) is a charity dedicated to finding new ways for the public to engage with architecture and to encourage entrepreneurship within architectural practice to stimulate learning, collaboration and action.